FAQ's:
General Questions:

Ordering and Payment:

Shipping Questions:

Money-Back Guarantee Questions:

General Questions:


Q. How do I find the available sizes and colors of a particular garment?
A. Click on the 'Shop this item in other sizes' link which can be found near the top right of all our eBay listings.
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Q. Will this garment fit me?
A. Size no. is not equal to age. For example: size 10 not always fit age 10. You had better measure your child and refer to the size chart of that style. Otherwise, the dress cannot fit the child.
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Q. How should I measure myself?
A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

Measuring Tips:

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline, keeping the tape comfortably loose.

*Shoulder to Hem: Measure from shoulder near the neck to dress hem.
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Q. Is the color of the garment exactly as I see it on my computer monitor?
A. Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.
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Q. What sort of fabric is used in Paix garments?
A. Most of our garments are made from premium Stain. We also use premium quality Velvet, Jacquard and various Laces.
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Q. What sort of stitching is used in Paix garments?
A. All Paixshop items are made by us in our own factory - to the highest standards. This means double-stitching, over-locked seams & side stitching on all of our garments. We never cut corners and use the highest quality stain, viscose, velvet, chiffon & jacquard.
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Q. Will you leave feedback for me? When will you leave it?
A. As some customers prefer not to have positive feedback left for various reasons, our system is set to leave it only when the customer has left feedback for us. Please allow 48 hours for feedback to be left by us.
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Ordering and Payment:


Q. I no longer want the garment. Can I cancel this or exchange for another garment?
A. Unfortunately we are not set up for exchanging garments. If you would like to cancel an item, please contact us before you pay for your order.
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Q. How long do I have before I need to pay for my items?
A. You have 7 days to checkout and pay from when the first item on your order. It is very important that you checkout within that time otherwise an Unpaid Item Notification will be issued.
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What forms of payment do you accept?
A. We only accept PayPal. Please note we DO NOT accept money orders, cash or checks.
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Q. How do I maximize shipping discounts?
A. You can combine 7 days max worth of eBay items into 1 checkout to maximize savings on shipping. The more you buy the more you'll save. Shipping discounts are automatically calculated during our checkout. More shipping discount is offered for buying more than 5 items, please email us paixshop@yahoo.com for details.
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Q. Can I combine items won from two separate eBay User IDs into one checkout bill?
A. No, if you win items using two different eBay User IDs you will have to checkout twice and pay the appropriate shipping rates for two separate orders.
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Q. I have been through checkout but I cannot pay what do I do?
A. Please try again to checkout and pay. Sometimes there is simply a temporary computer glitch that prevents the customer from checking out.
If you are still having problems, please let us know and we can send you a PayPal money request for the total.
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Shipping Questions:


Q. Will I have to pay duty on my parcel?
A. Most parcels we ship Internationally are never charged duty. However, the customer is responsible to pay any duty/taxes that may be applied by customs.
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Q. How many delivery attempts will the PO make to my address?
A. The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to pick-up from the local Post Office.
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Q. Part of my order has arrived but not all of it... why is that?
A. Some large orders may be split into several parcels.
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Q. My package still hasn't arrived after your recommended delivery times what should I do?
A. Please contact your local Post Office. All our parcels have to be signed for so they will not be left in your mail box. The Post Office may have attempted to deliver your order already and will be holding it there. They will keep a parcel for 30 days from delivery. After 30 days it will be returned to us.
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Money-Back Guarantee Questions:


Q. I have decided the garment is not what I want can I return it?
A. Yes, we have an unconditional return policy on all items purchased. If item(s) are returned within seven (7) business days of receipt, we will refund your garment purchase price amount (but not shipping/insurance).

  • Items may be returned for a refund of your garment purchase price amount (not shipping/insurance). Item must be unworn with all original tags. No Return Authorization is needed.
  • You must include your eBay auction # and eBay Bidder ID plus specific reason for the return (I.E. “Too Big”). Refund can be delayed significantly if you do not include this information. Refunds are processed within 2-5 business days of receipt.


Q. I have a defective garment, what should I do?

A. In the rare circumstance where we you receive a defective garment, you will be entitled to a refund of your entire transaction amount.

  • If your garment has a physical defect or if the measurements of the Chest, Waist, Hips, Arm-Hole or Length deviate (plus or minus) more than 1" from the measurements listed in the item description - please contact our customer service department for a Return Authorization Number (RAN). If your RAN is approved, you will receive a special refund of your garment purchase price plus shipping/insurance.

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